Shipping and handling | leticiaherreraart

PAYMENT, SHIPPING AND HANDLING

SHIPPING METHOD 

Once I received your payment, Depending on the Item you bought wether is an original big painting or a small open edition print. Items are usually shipped within 1-3 days after payment has cleared, except any other arrangements or sizes or even custom made paintings.   We could agree in a different shipping method.  

Big paintings will take longer to ship since it takes a big crate to pack your painting and then shipped.

Please note that I am not responsible for any damages or loss that might happen during this process, but in case this might happen, contact me immediately via my contact page, I am open to find a solution to the problem.

You can go to RETURN POLICY on how to return YOU ART.

I will definitely replace your order.   

INTERNATIONAL SHIPPING 

I ship internationally.  Buyers are responsible for all customs fees, taxes, or receiving fees incurred. Buyers are responsible for knowing and abiding by any import restrictions to their country.

Refunds and Exchanges

I can only issue refunds and/or exchanges if there was an error on my part or I shipped the wrong item. I am open to work a solution for you, it is my interest to make you happy.   I will not make returns on Custom Orders but you usually be looking at sketches before the final product is made.

Thank you for your understanding

RETURN POLICY

Leticia Herrera art is committed to the 100% satisfaction. That’s why once you’ve receive an original artwork or open edition print, I will give you 5 days to decide whether or not you will like to keep the art work. Or if you like any exchanges.

You may return any eligible artwork that it is not on sale. Assuming that it is returned to me in its original condition and packaging.

The 5-Day money-back guarantee is NOT applicable to the following final sale items:

Framed/Matted Open Edition Prints
Limited Edition Works
Special Collection Works
Custom made

For detailed information on how to return either an original work or a print as well as the specific return policies for each, please contact me for more questions, at 214- 218-7733.

5 (5) days to contact me about your intent to return the work

Three (3) days from the day you contacted me to ship out the artwork. ***Do not ship the artwork before contacting me; you must contact me first so we both are in the same page in everything. Please note that you must contact me first before shipping it back.

How to Return an Original, Undamaged Work

Step 1 – Within seven 5) days of your merchandise delivery date, please call 2142187733 between the hours of 9:00 AM – 6:00 PM Monday through Saturday or email leticiaherrera@leticiaherreraart.com to give me your order information and the reason for wanting to return the work of art.

What to Do If the Artwork Arrives Damaged

Step 1 – Within five (5) days of your merchandise delivery date, please call 214-218-7733 email leticiaherrera@leticiaherreraart.com to give me your order information and the reason for wanting to return the work of art.

Step 2 - Save original packaging!

Step 3 - Take photos of damaged artwork and packaging. Please email these photos to me at leticiaherrera@leticiaherreraart.com

Step 4 – I will contact you to discuss the next steps.

Thank you for your understanding and patience.

EXCHANGE POLICIES

Before I can make any exchanges you will have to contact me and let me know why and which artwork would you like instead of the one you have received. Before I can send you the art that you choose to have instead, you will have to follow the steps of Returns (RETURNS) first. Once I received the art work that you are exchanging I will contact you about the shipment of your new art. If price is the same I will send you your new art. Please note that there will be not refunds after this, unless the artwork arrive damage. Please send pictures of the damage.

You may return any eligible artwork that it is not on sale. Assuming that it is returned to me in its original condition and packaging.

The 5-Day money-back guarantee is NOT applicable to the following final sale items:

Framed/Matted Open Edition Prints
Limited Edition Works
Special Collection Works
Custom made

For detailed information on how to return either an original work or a print as well as the specific return policies for each, please contact me AT 214 218 7733 OR EMAIL ME AT LETICIAHERRERA@LETICIAHERRERAART.COM

for more questions.

All images are copyright protected.

GICLEE PRINT

Giclée printing is a process that uses fade-resistant, archival inks and archival substrates to print on large format printers. Giclée printing is often used by artists to make reproductions of their original two-dimensional artwork, photographs or computer-generated art for resale while preserving the original.

The Definition : Giclee (zhee-klay) - The French word "Giclee" is a feminine noun that means a spray or a spurt of liquid. The word may have been derived from the French verb "gicler" meaning "to squirt". In giclee printing, no screen or other mechanical devices are used and therefore there is no visible dot screen pattern. The image has all the tonalities and hues of the original painting.

The Advantages : Giclee prints are advantageous to artists who do not find it feasible to mass produce their work, but want to reproduce their art as needed, or on-demand. Once an image is digitally archived, additional reproductions can be made with minimal effort and reasonable cost. The prohibitive up-front cost of mass production for an edition is eliminated. Archived files will not deteriorate in quality as negatives and film inherently do. Another tremendous advantage of Giclee printing is that digital images can be reproduced to almost any size and onto various media, giving the artist the ability to customize prints for a specific client.

A limited edition print

is so named because its run -- the number of these prints that are created and sold -- is limited to a specific number, say, 200. Each run is determined by size and any other qualifying factors; for instance, you can have a limited edition run of an image in a 12 x 15 size on paper, another run of 16 x 20 on paper, a third run of 12 x 15 on canvas, and so on. If you purchase the 5th print sold in the 12 x 15 on paper run, then somewhere on the print will be written (generally in pencil, since this is difficult to forge) 5/200, which indicates that your print is the 5th piece out of a total of 200 to be created in this particular run.

The print may or may not be signed by the artist, and if so, will be of increased value. It also may or may not include a Certificate of Authenticity, a piece of paper or form that lists out the run size, the number of your print in the run, and information on inks and paper, and the date that the print was created.

A limited edition print that is signed, archival quality, and accompanied by a Certificate of Authenticity will likely cost more than an open edition print (but significantly less than the original painting), simply because it has been in more direct contact with the artist.

This image is printed on a special archival matte paper which is acid-free and ideal for digital fine art reproductions and is said to last a lifetime! The original image is scanned to give the absolute clearest quality possible. The largest sizes available will still have a clear and crisp finish. The image has all the tonalities and hues of the original painting.

EXCHANGES

SHIP

RETURNS

GICLEES

LIMITED EDITION

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